Hl365 Privacy Policy – How We Protect the Personal Data of Malaysian Players

Personal Data We Collect

hl365 collects various types of personal data depending on how you interact with our platform. The following are the categories of data we may collect:

Identity Data:

• Full name as stated on your official Malaysian identification document (MyKad)
• Date of birth and age
• MyKad number for identity verification (KYC) purposes
• Current residential address in Malaysia
• A selfie or copy of your identification document (requested only during account verification)

Contact Data:

• Active email address
• A Malaysian mobile number registered in your name

Financial Data:

• Payment method information used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX)
• A Malaysian bank account number for withdrawal of winnings
• Deposit and withdrawal transaction records

Platform Activity Data:

• Gaming history and betting records
• Account balance and credit movements
• Chosen account settings and self-exclusion limits you have set
• Records of communications with the customer support team hl365

Technical Data:

• The IP address of the device used to access hl365
• Web browser type and operating system
• Device information (phone model, screen size)
• Access log data and session duration

How We Collect Your Personal Data

Your personal data is collected by hl365 through several different channels:

• During Account Registration: You provide basic personal information such as your name, email, phone number, and date of birth directly through the registration form hl365.
• During Identity Verification (KYC): When you are required to verify your identity to facilitate withdrawal of winnings, or when a certain threshold is reached, you will need to submit a valid proof of identity document.
• During Deposits and Withdrawals: Payment method information is collected automatically when you carry out a financial transaction on the platform hl365.
• During Platform Use: Game activity data, technical data, and log data are automatically collected through server technology and cookies when you use hl365.
• When Contacting Support: When you contact the hl365 via live chat or email, those communication records will be retained for reference and service improvement purposes.

hl365 never collect your personal data from third-party sources without your knowledge and consent, unless required by law or for fraud prevention purposes.

How We Use Your Personal Data

Personal data collected by hl365 used solely for the legitimate purposes stated below. We do not use your data for any other purpose without first obtaining your consent.

For marketing and promotional communications, hl365 will only contact you with exclusive offers, Hari Raya promotions, new game deals, or bonuses if you have given explicit consent to receive such communications. You may withdraw this consent at any time through your account settings hl365 yours or by contacting our support team.

Data Sharing with Third Parties

hl365 never sell, rent, or disclose your personal data to third parties for their marketing purposes. This is an absolute commitment with no exceptions. However, there are specific situations where we may need to share your data with a limited number of third parties:

• Payment Service Providers: Required transaction information is shared with Malaysian local payment processors (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX) solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game Providers: Minimum technical information may be shared with game providers such as Evolution Gaming to ensure smooth gameplay. This does not include sensitive financial or personally identifiable information.
• Legal Authority: hl365 will disclose required data to Malaysian authorities if ordered to do so by a court or relevant law enforcement agency, including for anti-money laundering (AML) purposes.
• Audit & Security Services: Third parties conducting security audits and system testing hl365 may have limited access to necessary data, subject to strict confidentiality agreements.

Every third party that receives data from hl365 are required to use that data only for the specified purposes, protect it to the same or higher standard that we apply, and not disclose it to any other party.

How hl365 Protects Your Personal Data

hl365 continuously invest in the latest security technologies and procedures to ensure your personal data remains protected at all times. The following are the key security layers we have in place:

• 256-bit SSL Encryption: All communications between your device and the hl365 is encrypted using 256-bit SSL technology — the same level of security employed by leading banking institutions in Malaysia. This means any data you transmit cannot be intercepted or read by unauthorised parties.
• Secure Server Infrastructure: Server hl365 is hosted in data centres holding internationally recognised security certifications, with strict physical and digital access controls in place. Only authorised personnel are permitted to access the data management systems.
• 24/7 Threat Monitoring: Cybersecurity team hl365 monitors the platform around the clock to detect and respond promptly to any security threats, including intrusion attempts, DDoS attacks, and other suspicious activity.
• Two-Factor Authentication (2FA): hl365 supports two-factor authentication for account login, adding an extra layer of security to ensure that only you can access your account — even if your password is compromised.
• Regular Security Audits: Independent security audits are conducted periodically by qualified third parties to identify and address any vulnerabilities within the system hl365 before it can be exploited.
• Data Segregation: Player data is stored separately from company operational data, with tiered access controls to ensure that only staff who genuinely need it can access specific information.

While hl365 takes every reasonable step to protect your data, no security system can be guaranteed 100% impenetrable. We encourage you to play your part in keeping your account secure by using a strong, unique password, not sharing your login credentials, and notifying us immediately if you suspect any unauthorised access.

Data Retention Period

hl365 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.

• Active Account Data: For as long as your account remains active with hl365, your personal data will be retained to enable account management, transaction processing, and the provision of services you use.
• Data After Account Closure: After your account is closed, hl365 will retain the necessary data for a minimum of 7 years to comply with Malaysian legal requirements relating to financial records and anti-money laundering (AML).
• Support Communication Data: Records of communications between you and our support team hl365 retained for 3 years for reference and service improvement purposes.
• Technical Log Data: Access logs and technical data are retained for 12 months for security purposes and incident investigation where required.
• Marketing Data (if consent has been given): Data used for marketing communications is retained until you withdraw your consent, after which it will be deleted or anonymised.

Once the retention period has lapsed or the data is no longer needed, hl365 will securely delete or anonymise that data using methods that ensure it cannot be recovered.

Cookie and Tracking Technology Policy

Platform hl365 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates smoothly. The following are the types of cookies we use:

• Essential Cookies: Cookies required for the platform hl365 function — including maintaining your login session, remembering your language preference, and processing transactions securely. These cookies cannot be disabled without affecting core platform functionality.
• Performance Cookies: Cookies that collect information about how you use the platform hl365 — which pages are visited most frequently, time spent in each section, and any errors that may occur. This information is used to improve the platform.
• Functional Cookies: Cookies that enable the platform to hl365 remembers your preferences such as text size, favourite game types, and other interface settings to deliver a more personalised experience.
• Analytics Cookies: Cookies that help us understand platform usage patterns in an aggregated, anonymised manner, so we can improve our content and platform design.

You can manage your cookie settings through your web browser preferences. However, disabling certain types of cookies may affect specific functions of the hl365. Continued use of the hl365 after our cookie policy notice is displayed will be considered as your consent to the use of cookies as described above.

Your Personal Data Rights

As a player hl365 who are based in Malaysia, you hold certain rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We are committed to making it straightforward for you to exercise these rights:

• Right to Access: You have the right to request a copy of the personal data we hold relating to your account. Submit your request via live chat or email to [email protected], and we will process it within 30 business days.
• Right to Rectification: If you find that your personal data in our records hl365 is inaccurate or out of date, you have the right to request that it be corrected. Some corrections can be made directly through your account settings, while others may require document verification.
• Right to Withdraw Consent: For data collected on the basis of your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.
• Right to Erasure (Right to be Forgotten): Under certain circumstances permitted by law, you have the right to request the deletion of your personal data. Please note that hl365 has a legal obligation to retain certain data (such as financial records) for the periods stipulated by the PDPA and Malaysian financial laws.
• Right to Object: You have the right to object to the processing of your personal data for specific purposes, such as direct marketing. Upon receiving your objection, hl365 will cease processing for the disputed purpose.

To exercise any of the above rights, contact the hl365 via live chat or email at [email protected]. We may need to verify your identity before processing your request in order to protect the security of your data.

Children's Data and Age Restrictions

Platform hl365 is strictly limited to individuals aged 18 years and above. We do not knowingly collect or process personal data of children under the age of 18.

If we discover or receive information indicating that personal data belonging to an individual under 18 years of age has been collected without our knowledge — for example, through account registration using false information — we will take immediate action to:

• Immediately suspend and investigate the account in question.
• Deleting that individual's personal data from our systems.
• Permanently closing the account and, where necessary, reporting the matter to the relevant authorities.

Parents or guardians who have reason to believe that their child or dependent has registered an account at hl365 is advised to contact us immediately at [email protected]. We will respond promptly and handle the situation with full accountability.

Amendments to This Privacy Policy

hl365 reserves the right to amend, update, or modify this Privacy Policy from time to time in line with changes in legislation, technology, or the way we operate our platform. Any material changes to this Privacy Policy will be communicated to you via:

• A prominent notice on the platform's main page hl365 when you log in.
• A notification email to the email address registered to your account.
• Update the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically so you are always informed about how we handle your personal data. Your continued use of the hl365 after any amendments have been notified shall be deemed as your acceptance of the revised Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how hl365 handles your personal data, please contact us through the following channels:

• Privacy Email: [email protected] — Please include "Data Privacy Enquiry" in your email subject line to ensure it is handled by the appropriate team.
• Live Chat: Available directly within the platform hl365, 24 hours a day, 7 days a week. Our team can handle basic privacy enquiries or direct you to the appropriate party.

Team hl365 that handles our data privacy enquiries is committed to responding to all queries within 5 business days or sooner. For more complex requests — such as data access or deletion requests — processing may take up to 30 business days in accordance with Malaysia's PDPA provisions.